Privacy Policy – Canada Lotto Hub

Last Updated: May 13, 2026

At Canada Lotto Hub operated by canadalottohub.ca (“Canada Lotto Hub”, “we”, “us”, or “our”), we are committed to protecting your privacy and handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit or use our website, mobile applications, or services (collectively, the “Platform”).

By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

1. Information We Collect

We may collect the following types of information:
Personal Information

Full name, date of birth, email address, phone number, and postal address
Government-issued identification documents (for verification)
Payment information (processed by third-party providers)
Location data (to confirm you are in Canada)
Account login credentials and transaction history

Automatically Collected Information

IP address and device information
Browser type and operating system
Usage data, pages visited, and time spent on the Platform
Cookies and similar tracking technologies

Information from Third Parties We may receive information from identity verification services, payment processors, and official lottery providers.

2. How We Use Your Information

We use your information for the following purposes:

To create and manage your account
To process lottery ticket purchases and payments
To verify your identity, age, and location (KYC/AML compliance)
To provide customer support
To improve and personalize your experience
To send important service notifications and promotional offers (you can opt-out of marketing)
To comply with legal and regulatory obligations in Canada
To detect and prevent fraud, security breaches, or misuse of the Platform

3. Sharing Your Information

We may share your information with:

Official lottery corporations and licensed providers
Payment processors and financial institutions
Identity verification and anti-fraud service providers
Regulatory authorities (when legally required)
Professional advisors (lawyers, accountants) under confidentiality obligations

We do not sell your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the Platform.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable Canadian laws.

7. Your Rights and Choices

Under Canadian Law (PIPEDA): You have the right to access, correct, or withdraw consent for the processing of your personal information, subject to legal limitations.

For Users in the European Economic Area (GDPR): You have additional rights including:

Right to access, rectification, erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time

To exercise any of these rights, please contact us at the details below.

8. International Data Transfers

Your data may be processed in Canada and other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent changes. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: support@canadalottohub.ca